FAQs

Frequently Asked Questions

If you have any questions that have not been answered below please call Ann on 09 416 6873 or email her at info@dogsinmotion.co.nz

What is the process if I want to use your services?

Once you have decided on the service/s you require or would like to discuss the service/s you think you may be interested in contact us via phone, email or the online enquiry/quote form. We will then arrange a “getting to know you all” meeting at a time & place that suits you. This meeting is where we can find out if we are a good fit, you & your pet’s requirements and all those quirky, lovable traits your pet has. It is include a max 30 min walk.

How does key collection work?

We will arrange a time to pick up and drop off your keys to enable access to your pet/s prior to providing the agreed services. There is a small cost for this unless you provide a spare key until our service in no longer required.

Keys are stored in a safe box when not in use and do not have any identifying address or contact details on them.

What areas do you cover?

Currently we provide services in the West Harbour, Hobsonville, Hobsonville Point, Westgate, Massey, Ranui, Royal Heights, Whenuapai, Te Atatu Pennisula & Greenhithe areas. Other areas may be covered upon request for an additional charge. Please contact us for charges outside our regular service areas.

What happens if the weather is bad?

We work regardless of the weather conditions, unless it is dangerous to the dogs. In wet weather we will towel dry your dog once they’re home.

On a hot day we keep the dogs cool be wetting them down at the start of the walks & during the walks with plenty of H2O & as much shade as possible throughout.

How do you have emergency procedures in place?

Yes. We have a step by step processes in place for lost, injured and unwell pets. All our staff are Pet First Aid certified and always carry your emergency contact details, the local animal management contact details, emergency vet & the SPCA contact details.

How do you ensure my pet’s safety?

It goes without saying this is our number one priority. The dogs are never left unattended. Our vans are fitted with equipment to keep them safe while travelling & in the event of an accident. All dogs are walked on-leash (unless otherwise instructed). On group outings we match the dogs that are good together & our groups are small to ensure good interaction and attention.

What is your cancellation policy?

If you do need to cancel an appointment we ask that where possible you give us 24 hours notice.

Do I get a discount for regular multiple daily walks/outings or more than 1 dog from the same household?

Yes we offer discounted rates for regular multiple walks/outings and family discounts. Please feel free to contact us for a free no obligation quote.